FAQs

How long does it take to get my ring in?

Every ring is made-to-order which can take 8 weeks to process and deliver. All timelines are subject to change when 3rd party vendors are involved in the creation of your ring (for example if you choose a Harro Gem moissanite the production relies on their delivery). However, we will be communicating with you consistently along the way should there be any delays so you are not surprised.

Why does the try-on kit cost $50?

There is a $50 deposit for each ring you try on, but it is refunded when the kit is returned.

Can I use my own center stone? 

Absolutely! Just let us know in the discovery form and send us your stone. We will safely inspect and measure the stone to custom create the setting so the stone sits nicely within it.

Can I return the ring after I order it? 

All orders are final sale, but if you are unhappy let us know! We will work with you to make sure the ring is exactly as you want it.

Can I cancel my order after I've placed it? 

After a deposit is placed, we cannot cancel an order. Before the deposit is paid, though, it can be cancelled any time. 

Do you offer financing? 

Please email us at ashley@kaleihua.com if you're interested in financing. 

Can I have my ring custom inscribed? 

All rings can be custom inscribed on the inner band. Simply leave a note in your discovery form!